Terms of Service

Core Dent OS is operated by Core Dent OS LLC, a company registered in the United Arab Emirates and founded by Dr. Sana Abdalla (“we”, “us”, “our”).

“You” means the person accepting these terms. Where you accept on behalf of a clinic or company, “you” also means that entity, and you confirm you are authorised to bind it.

By creating an account, completing a purchase or using any part of the service, you accept these terms. If you do not accept them, do not use the service.

Core Dent OS is a business-management platform for dental clinics: a KPI dashboard, a revenue-recovery agent, a patient CRM and the campaigns that run on top of them.

It is not an electronic medical record, not a medical device, and not a diagnostic tool. It does not store clinical notes, radiographs or treatment records, and it does not replace the systems you use for those.

You must be at least 18 years old, have the legal capacity to contract, and operate or represent a licensed dental practice.

You are responsible for the accuracy of the information you give us, for the security of your credentials, and for everything done by the users you invite to your clinic account.

Platform plans (Starter, Growth, Premium) are annual subscriptions, priced in UAE dirhams (AED) at the rates published on the pricing page. The term begins when payment is confirmed and runs for twelve months.

A subscription renews for a further twelve months at the price then published, unless you cancel before the renewal date. We send a renewal reminder to your account email at least fourteen days before each renewal.

A price change never applies during a term you have already paid for. If our price rises, your renewal is quoted at the new price and you are free to cancel before it takes effect.

To cancel, write to us from the account email before the renewal date. Access continues to the end of the term you have paid for — cancelling stops the next charge, it does not cut off the current term.

Programs such as The Six-Figure Leak™ are licensed to one named person and one clinic. The licence is personal, non-transferable and non-exclusive, and lasts for the access period stated at purchase.

Where a program bundles a platform subscription, that subscription is governed by section 4 from the day it is activated.

We update program content over time. Buyers keep access to updates released inside their access period at no extra cost — our policy is that value added later is free for existing buyers and reflected in the price for new ones.

Checkout is hosted and processed by our academy platform (Kajabi) and its payment processor. Card numbers are never received, stored or processed by this website or by the Core Dent OS platform — we see only the confirmation that a payment succeeded, and the buyer details needed to open your account.

Prices are stated in UAE dirhams (AED) unless a page states otherwise. Where you pay with a card issued in another currency, your bank’s conversion rate and any cross-border fee apply, and are outside our control.

Published prices are final: the amount shown is the amount charged, with any applicable taxes included rather than added at checkout. Where a tax invoice is required by law, it is issued to the details you provide at checkout.

Where a payment plan is offered, you are committing to the full amount, collected in the instalments shown at checkout. A failed instalment may suspend access until it is settled; we notify you before any suspension.

Data you upload stays yours. You are the controller of your patients’ personal data; we process it on your instructions to provide the service, as described in the Privacy Policy.

You confirm that you have a lawful basis — and, where required, patient consent — to import patient details and to send them the messages you schedule through the platform. Recall, reactivation and campaign messages are sent in your clinic’s name, not ours.

Communications must comply with UAE law and with the rules of the channel used, including the WhatsApp Business and Meta policies where you enable messaging.

We apply compliance limits to protect both sides: importing patient data at scale is restricted until the applicable data-protection conditions for your deployment are met. We will tell you plainly when a limit applies to you and what removes it.

The platform, its interface and source code, the program curricula, scripts, dashboards, templates, playbooks, the Core Dent OS name and its brand assets are owned by us or our licensors and are protected by law.

We grant you a limited, revocable, non-exclusive, non-transferable licence to use them for the internal business purposes of your clinic during your paid term. Nothing more is granted by implication.

Your data and your clinic’s content remain yours. You grant us only the licence needed to host, process and display that data in order to run the service for you.

If you send us feedback or feature ideas, we may use them without obligation or payment. Your identity and your clinic’s data are never part of that.

The service relies on independent providers for hosting, database, transactional email, checkout and messaging. They are listed by name in the Privacy Policy, and their own terms apply to the parts of the journey they operate.

We choose providers deliberately and remain your point of contact, but we are not liable for an outage, price change or policy change at a third party that is outside our control. Where such a change materially reduces what you paid for, section 11 applies.

We use commercially reasonable efforts to keep the platform available and to schedule maintenance outside GCC clinic hours. We do not offer a contractual uptime guarantee at this stage of the product, and we will not pretend otherwise.

Support is written and answered within one business day on business days, in Arabic or English. We do not run sales or support calls — that is a deliberate design decision, not a limitation.

The product evolves. We may add, change or retire features. If we materially reduce a capability you are paying for during a paid term, you may cancel and receive a pro-rata refund of the unused part of that term.

Programs sold with the Tracked Recovery Guarantee are refunded in full, and your platform subscription extended by six months, if the platform has not recorded recovered revenue at least equal to your program fee within ninety days — provided you completed activation within the first thirty days.

Activation is measured automatically from platform records: importing your patient list, running opportunity detection and launching two campaigns. There is no form to complete and no interview to pass.

The full conditions, the claim window and the payout timeline are set out in the Refund & Guarantee Policy, which forms part of these terms.

You may cancel at any time as described in section 4.

We may suspend or terminate access where you materially breach these terms, use the service unlawfully, fail to settle a payment after notice, or put other clinics’ data or the platform’s security at risk. Except where the risk is immediate, we give notice and a reasonable chance to fix the problem first.

On termination you may export your clinic’s data for thirty days. After that, data is deleted in line with the retention periods in the Privacy Policy.

To the extent permitted by law, the service is provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose or non-infringement.

We do not guarantee any specific revenue, patient or growth outcome, except exactly as written in the Tracked Recovery Guarantee. Results depend on the quality of your data, the size and age of your patient base, and whether your team executes the actions the platform recommends.

To the maximum extent permitted by the laws of the United Arab Emirates, our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss of data beyond restoring from the most recent backup available to us.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

You will indemnify us against claims, losses and reasonable costs arising from your unlawful use of the service, from the messages you send to your patients through it, from data you had no right to upload, or from your breach of these terms.

These terms are governed by the laws of the United Arab Emirates, and the competent courts of the United Arab Emirates have jurisdiction.

Before either of us starts proceedings, we will each raise the issue in writing and try in good faith to resolve it within thirty days. Most disputes are a misunderstanding that a written answer settles.

We may update these terms as the product and the law develop. The date at the top of this page always shows the version in effect.

For material changes we email account holders at least fourteen days before they take effect. Continuing to use the service after that date means you accept the updated terms; if you do not, you may cancel and receive a pro-rata refund of the unused part of your term.